Want to know about payments.delivery.accounts.returns.sales.
Scroll down to find a list of frequently asked questions or click on the link for a pdf copy.
FREQUENTLY ASKED QUESTIONS
What does FSC mean? And why is it on your products?
FSC® is shorthand for Forest Stewardship Council™. This is a body that helps ensure that our rainforests and environment are looked after and sustainable.
Will there be more coming soon?
We are developing some further resources and if you are subscribed to our newsletter you will be one of the first to hear about them.
Where are they dispatched from?
They are kept and dispatched from the UK, to many places around the world.
I am having trouble paying at the checkout, what should I do?
If you receive an error code please take a screenshot or a note of the full error and contact us either via email or phone. Alternatively you might like to try another card if the one you originally tried got declined. We can attempt payment over the phone on your behalf if you wish. There is also an option to pay using direct bank transfer to the business account but your order must be over £50 in value to use this method. Please note that we currently only accept payment in British Pounds, GBP. Please note that we are currently unable to accept card payments from certain countries but we can ship there. If you are from one of these locations you can opt to use the Bank Transfer Payment method also.
My payment was declined. What can I do?
Please check your address, postcode and CVV (three digits on the back of your card) match and are correct. If there is any difference in these details, the card will be declined for security reasons. If all your details are correct you might like to contact us or your card provider for further details and reason for the decline. Alternatively you can try another card. Please feel free to call us directly and we can attempt to take payment over the phone instead, if you prefer.
If you order before 11am GMT (+0) your order will usually be dispatched the same day. For the mainland of the UK, it should reach you within five working days, unless you select an express method which should reach you sooner. For International deliveries, it usually reaches you within fourteen days, unless you select an express shipping method.
My order hasn’t arrived yet, what should I do?
Please allow at least five working days from the date of your successful payment, if you are in the mainland of the UK. More remote areas can take a little longer. Internationally, please allow fourteen days before following up. Sometimes your order may require additional information, or duties may be due before being released and delivered to you. We send all our parcels using tracked services so you can track these yourself. If you have still not recieved your resources after a few weeks or the tracking is not updating please dont hesitate to get in touch and we can check on things at our end. You can reach us by email and phone.
Can I change or amend my order?
Once the order has been dispatched, I'm afraid you cannot amend your order. If the order has not yet been dispatched you may still be able to amend it. Please contact us as soon as possible if you wish to make a change to your order.
Yes, before dispatch, you are able to cancel your order. Following dispatch, please contact us to arrange a return and refund.
How does Covid-19 affect my order?
There can be delays that affect the postal and delivery companies we work with. Delays can particularly affect international delivery, however, services are still running. If you are concerned, please leave a little longer for order delivery times. Please note also that the manner in which parcels are delivered is now carried out in line with government guidance on social distancing. Be reassured that at Living & Powerful we are still working to dispatch your order on time.
Please give yourself at least two weeks. Please note all orders are dispatched Monday – Friday, excluding Bank Holidays. Please place your order by 12pm GMT(+0) for same day dispatch. You can view all the information you need to know about delivery here.
Happily. With International shipping all sales are final. Please note: buyer is responsible for any import or customs fees that may apply.
You can view our full returns policy on our Returns & Refunds page. Essentially, you have thirty days to return a product in its original condition and packaging. If you’re unsure, please get in touch first. Do not send any returns without emailing or contacting us first, otherwise we cannot process them.
All international orders, bespoke commissions and outlet goods are considered final sale.
How do I reset the password for my account?
If you log into your account. Under the My Account section there is 'Account Information', from here you can edit details or change your password. As well as manage many other settings and details. Feel free to contact us if you are struggling.
My account is locked, as I entered my password incorrectly repeatedly. How do I unlock it?
We would firstly recommend trying again in fifteen minutes. If you are still having trouble after that, please contact us and we will look into it further for you.
Our contact details can be found at the bottom of each page. Please feel free to contact us directly on firstname.lastname@example.org or use the contact form. We'd love to hear from you! Alternatively, for a faster response, you can call us within UK Business Hours.
LEAVING A REVIEW
If you go to the product you wish to leave a review of, there will be a grey 'ADD YOUR REVIEW' section. Please click on this and scroll down, there will be a place to leave your review under all the other reviews. If you are stuggling to know how to leave the review pls navigate to our VIDEO page where there is a video showing you just how to do this. If you are logged into our website, when you leave your review, please expect to get a thank you from us by way of a discount code.
Yes we do. Please contact email@example.com if you wish to apply for a wholesale account or place a wholesale order directly.
Is there a minimum quantity I need to order?
We sell by the carton rather than individual items. Each product is packaged in a set quantity per carton and orders need to be in these multiples.
BESPOKE & COMMISSIONS
Do you take illustration commissions?
We are able to do bespoke and commission work, in many forms, if we have the time but these are not as affordable as our cards and prints. Please feel free to contact us either by email or telephone, during UK normal working hours.