Want to know about payments.delivery.accounts.returns.sales.
Scroll down to find a list of frequently asked questions or click on the link for a pdf copy.
FREQUENTLY ASKED QUESTIONS
FSC Stands for Forest Stewardship Council and is a body that helps ensure that our rainforests and environment are looked after and sustainable.
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They are kept and dispatched from the UK, to many places around the world.
If you receive an error code please take a screenshot or a note of the full error and contact us either via email or phone. Alternatively you might like to try another card if the one you originally tried got declined. We can attempt payment over the phone on your behalf if you wish.
Please check your address, postcode and CVV (three digits on the back of your card) match and are correct. If there is any difference in these details, the card will be declined for security reasons. If all your details are correct you might like to contact us or your card provider for further details and reason for the decline. Alternatively you can try another card. Please feel free to call us directly and we can attempt to take payment over the phone instead, if you prefer.
If you order before 2pm your order will usually be dispatched the same day. For the mainland of the UK, it should reach you within five working days. For International deliveries, it should reach you within seven to fourteen days.
Please allow at least five working days from the date of your successful payment, if you are in the mainland of the UK. More remote areas can take a little longer. Internationally, please allow fourteen days before following up. Sometimes your order may require additional information, or duties may be due before being released and delivered to you.
Once the order has been dispatched, I'm afraid you cannot amend your order. If the order has not yet been dispatched you may still be able to amend it. Please contact us as soon as possible if you wish to make a change to your order.
Yes, before dispatch, you are able to cancel your order. Following dispatch, please contact us to arrange a return and refund.
There can be delays that affect the postal and delivery companies we work with. Delays can particularly affect international delivery, however, services are still running. If you are concerned, please leave a little longer for order delivery times. Please note also that the manner in which parcels are delivered is now carried out in line with government guidance on social distancing. Be reassured that at Living & Powerful we are still working to dispatch your order on time.
Please give yourself at least two weeks. Please note all orders are dispatched Monday – Friday, excluding Bank Holidays. Please place your order by 2pm for same day dispatch. You can view all the information you need to know about delivery here.
Happily. With International shipping all sales are final. Please note: buyer is responsible for any import or customs fees that may apply.
You can view our full returns policy on our Returns & Refunds page. Essentially, you have thirty days to return a product in its original condition and packaging. If you’re unsure, please get in touch first. Do not send any returns without emailing or contacting us first, otherwise we cannot process them.
All international orders, bespoke commissions and outlet goods are considered final sale.
If you log into your account. Under the My Account section there is 'Account Information', from here you can edit details or change your password. As well as manage many other settings and details. Feel free to contact us if you are struggling.
We would firstly recommend trying again in fifteen minutes. If you are still having trouble after that, please contact us and we will look into it further for you.
Our contact details can be found at the bottom of each page. Please feel free to contact us directly on email@example.com or use the contact form. We'd love to hear from you!
Yes we do. Please contact firstname.lastname@example.org if you wish to apply for a wholesale account or place a wholesale order directly.
We sell by the carton rather than individual items. Each product is packaged in a set quantity per carton and orders need to be in these multiples.
BESPOKE & COMMISSIONS
We are able to do bespoke and commission work, in many forms, if we have the time but these are not as affordable as our cards and prints. Please feel free to contact us either by email or telephone, during UK normal working hours.